Shipping & Returns 

Costumer Care

Our Customer Service Department is open Sunday through Friday 9am-5pm EST. Emails, Whatzapp, or messages left after hours of during the weekend will be returned the next business day. If you have any questions or difficulty placing an order, please email us at ______.s

 

Shipping

Each Jewelry creation is hand-made when ordered.  Please allow between 3 days to 7 business days on top of shipping for your custom piece of jewelry to arrive.  Most orders are ready to ship within 3 days of ordering, but some require additional time in production (personalized jewelry).

 

Return policy

Jessica Gueron Jewelry is dedicated to our customer service and providing the most positive shopping experience for all of our shoppers. If, for any reason, you are unsatisfied with your purchase, please contact ___________ to request a return. You will receive within 24 hours an email containing a return label describing following instructions to ship your piece with insurance to our Miami location.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

We accept returns or exchanges within 14 days of delivery for unworn jewelry.

Personalized items are eligible for return to store credit only.

Free returns on all orders.  Jessica Gueron Jewelry, Inc. is not responsible for items damaged or lost in transit.

 

Repairs

For all repair inquiries, please email —— . Please make sure to include:

Contact name

Telephone number

Description of the problem

Photo of the damage

Proof of purchase (for example number of order confirmation or receipt).

You will receive within 24 hours an email describing following instructions to ship your piece with insurance to our Miami location.

Jessica Gueron will repair at no charge any breakage caused by manufacturer defect within 60 days of receipt of purchase. Repairs needed after 60 days to be caused by misuse will incur a repair charge at the customer’s expense.

 

Customs Orders

Custom orders are final sale, however if there is any issue please contact —– . and we would be more than happy to assist.

 

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